The Uganda Registration Services Bureau (URSB) and the National Information Technology Authority (NITA) have today signed a Memorandum of Understanding (MOU) for the provision of an SMS gateway that will enable URSB improve communication with clients in a faster, more responsive way.
In her remarks, Mercy K. Kainobwisho, the Registrar General noted that URSB had a longstanding relationship with NITA (U) and signing of the MOU was a welcome effort to strengthen the partnership between the two entities. “URSB and NITA (U) have been working together on different projects in the past. I am confident that the SMS gateway will enable the bureau have seamless and timely communication with clients and improve our accountability to the public”, she said.
Kainobwisho added that there are other areas of mutual interest to explore for future partnerships “As you are aware, we receive and process big data from across our directorates of Business and Civil registration, SIMPO registry, Intellectual Property and Insolvency that needs safe and secure archiving. I believe NITA (U) is best placed to provide this service”
Dr. Hatwib Mugasa, the Executive Director NITA (U) commended URSB for being a progressive and forward thinking organisation adding that it was vital for Government institutions to work together in the delivery of services to the public “We are glad to see that one of the e-government services provided by NITA (U) is going to be fully utilized by URSB. This service will cut costs of communication for URSB because our charges are 50% lower than the market rates. Clients will get real time notifications of the services accessed since middle men will be eliminated”
URSB adopted new service delivery measures to comply with the Standard Operating Procedures (SOPs) as issued by the Ministry of Health for the prevention and control of spread of COVID 19. Through the “All Digital All Online” strategy, all services except conducting of civil weddings, certifications of legal documents and filing of particular resolutions are online. Senior Management teams from both URSB & NITA-U attended the meeting